Hey! We’re Bong Warehouse
We’re Dylan and Joel, two friends who met while working at the Billabong Global Headquarters on the Gold Coast. As product designers and business enthusiasts who share a love of all things weed, art, culture and customer service, we’ve realised there’s a need for a fun shopping experience showcasing cool products, design and merchandising to an increasingly educated consumer.

Our End Goal for Clients
We aim to be the ultimate destination for smoking enthusiasts seeking the best products at the best prices while becoming a landmark in the Australian retail landscape. We aim to cultivate a loyal community of satisfied customers who trust us for all their smoking needs and share in our passion for quality and innovation. We want to create something you’ll want to incorporate into your daily rituals and share with your friends.

Our Values

• Quality: Through a sense of aesthetics and technical perfection we create the best products. We listen to customer feedback and feel privileged that you’d want to be a part of our journey too.
• Affordability: Our goal is to make the best products available, whether it’s a reusable tote bag or a precision made electronic smoking product, we want to be accessible to everyone, rich or poor. 
• Customer Satisfaction: We are committed to providing excellent customer service and ensuring our customers are happy with their purchases. Check our feedback for social proof. 
• Innovation: We believe in constant research and development. We continuously seek out the latest trends and advancements in technology to bring our customers the most interesting products.
• Integrity: We operate our business with honesty and transparency, building trust with our customers and partners.

Our History
Founded in 2022, Bong Warehouse started as an idea by two skateboarders and business professionals who looked at the state of the market and thought it needed some help. Observing retail experiences both outside Australia and the paraphernalia industry, we realised we’ve got a lot of catching up to do. Prior to starting Bong Warehouse, our collective past experience includes adding value to some of the leading brands and institutions in the country. While we won’t use this space as our trophy cabinet, we think we’ll be able to make a profound enough change in order to help Aussies make an informed shopping experience while growing a culture of growth and value. 

Why Do We Exist?
While other retailers showcase outdated styles or slap crude logos on generic Alibaba products, we want to design and showcase interesting products, solve problems and elevate the industry. Working with other emerging artists and established brands, we want to provide our customers and associates with a sense of class and aesthetics. We want to deliver exceptional value and unmatched customer service, ensuring that every purchase is a positive and memorable experience. 

How Do We Make Money?
We make money by selling our carefully designed and curated selection of smoking paraphernalia through our online store and to a select group of retailers. Our revenue comes from the sales of our products, which we design and have manufactured to our exact specifications. We try to avoid buying existing stock that everyone else sells unless it’s a great product we can’t live without. 

What Products / Services Do We Provide?

• Bongs: High-quality, unique, and affordable bongs in various styles and materials.
• Pipes: A diverse selection of pipes, including glass, metal, and wood options.
• Vaporizers: The latest in vaporizer technology including water filtered devices.
• Accessories: Everything from grinders and rolling papers to cleaning supplies and storage solutions.
• Custom Designs: Unique, artist-designed pieces that will set the tone of the industry. 

Our Team
Although our team is small, each individual is proficient at multiple aspects of the company. Dispatch and operations, design, marketing, sales, each member brings a unique set of skills. While some of these roles overlap, it helps by ensuring that every aspect of our business is understood by multiple people so we can make sure all tasks are covered and our customer's needs are exceeded. The undeniable secret weapon is Chelsea. Without her loyalty, dedication and professionalism Bong Warehouse would not exist. She brings years of experience and education to the team. 

Owner
Dylan and Joel, Bong Warehouse’s co-directors, have always been passionate about product  and innovation. Joel with a background in product and strategy, has built the website and products from the ground up, guided by a combination of devotion and a belief in achieving the impossible, he is fanatical with delivering a world changing retail landscape. Combined with Dylan’s background in research and development and a love of technical perfectionism, he hopes to be recognised by future generations for his contributions to innovations in cultural development. 

Contact Information
For any inquiries or assistance, please visit our Contact Us page.

Blogs
Check out our Blog for the latest news, product reviews, and tips on all things in the world of Bong Warehouse. 

Environment
We act ethically across all aspects of our company. At a fundamental level, we’re eliminating plastic packaging by using cardboard pulp and three-dimensionally engineered boxes. 

Charity and Philanthropy
We’re giving a portion of our profits to charity, through our checkout process we’re subsidising a donation and helping spread awareness about global issues that aren’t just trending hashtags. We’re always researching global issues and work with trusted organisations to help donations make a real positive change.

Community Involvement
At Bong Warehouse, we believe in giving back to the community. We regularly participate in local events and support various charities and events related to smoking culture and wellness.

Vision for the Future of the Industry
We’ve witnessed a change in the negative stigma associated with weed just in the last 10 years and we want to continue to help decriminalise it. We want to create an access point for information to help people make informed decisions about their lifestyle choices. The current laws around certain aspects of the cannabis industry aren’t perfect and we’d like to change it for the better. We aim to continue innovating and expanding our product range, always staying ahead of industry trends and maintaining our commitment to new developments and amazing products in the health and well-being space.